{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Tracked standard delivery across New Zealand is free on orders of ${{ site.delivery.freeThreshold }} or more and otherwise ${{ site.delivery.fee }}. Orders are handled in 24 to 48 hours; standard delivery then takes 5 to 7 days.",
    "content": "Shipping Last updated 7 September 2026. Where we deliver We deliver right across New Zealand: Northland, Auckland, Waikato, Bay of Plenty, Gisborne, Hawke's Bay, Taranaki, Manawatu-Wanganui, Wellington, Tasman, Nelson, Marlborough, the West Coast, Canterbury, Otago and Southland. What delivery costs Delivery is free on orders over $100. Below that, a flat $25 delivery charge applies. The charge is shown in your basket before you pay, so there is nothing added at the last step. How long it takes Orders are handled and packed within 24 to 48 hours. Delivery then takes 5 to 7 days. Allow about a week from placing your order to it arriving. Tracking Every order is sent tracked. You will receive an email with a tracking number once your order has actually shipped, which is normally 24 to 48 hours after you order. We do not receive a tracking code before the parcel is collected, so there is nothing to send you before then. Once you have your tracking number you can follow the parcel on our track your parcel page. Separate parcels For practical reasons, items in the same order may be sent in more than one parcel and may arrive on different days. If you have received part of an order and are unsure about the rest, email us and we will check it for you. Questions before you order If you need an order by a particular date, email us at theteam@customersupport.care before you buy and we will tell you honestly whether it is achievable.",
    "url": "https://towels.net.nz/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "An order may be cancelled before it ships, subject to a 12.5% service and processing fee. A stock item may be returned within 15 days; a $39 per order handling fee and return shipping apply to a change of mind, and no fee applies where the store is at fault. Customers pay return shipping for a change-of-mind return; damaged, defective and incorrect items are returned at our cost. Stronger legal rights remain unaffected.",
    "content": "Refunds & Returns Last updated 2 September 2026. If you are not happy with what you bought, we would rather sort it out than leave it. Email theteam@customersupport.care with your order number and we will answer, usually within 24 hours. Cancelling an order You can cancel an order at any point before it ships, and there is no charge for cancelling. Most orders ship within 24 hours of being placed, so if you need to change or cancel one, contact us within 12 hours and we will have the best chance of catching it. Once packing and shipping have started, an order can no longer be cancelled. At that point it becomes a return, which is covered below. Returning an item within 15 days You can return a product within 15 days of purchase for an exchange or a refund. To be eligible: the product was purchased within the last 15 days it is in its original packaging you have the receipt, order confirmation or other proof of purchase from this site We cannot accept returns of items bought from a third-party retailer. Anything that does not meet the conditions above cannot be accepted for return. Returns where you have changed your mind Where you are returning an item for one of these reasons: you found a better price you changed your mind it does not fit you no longer need it you ordered the wrong item you pay the cost of shipping the item back to the return address we give you, using a tracked service, and we refund the price of the goods once it reaches us. We do not charge a handling fee. Please tell us the tracking details when you send it. If you are unsure which size or which set suits you, email us first. It is a short conversation and it is a great deal cheaper than posting something back. Damaged, incorrect, or never arrived These are different, and you pay nothing. If your item arrives damaged or with parts missing, if you receive something other than what you ordered, or if your order does not arrive at all, tell us as soon as you notice. We bear the return postage in those cases and deal with it directly. We may ask for a photograph or a short description of the condition the order arrived in, and we would appreciate your help with that. How a refund is paid Refunds are processed 24 to 48 hours after your returned item reaches us. The money goes back to the card or PayPal account you paid with. If you would rather hold it as credit against a future order, say so and we will do that instead. Nothing here is made to order Every product we sell is a stock item. The towels, the bath sheets, the robes, the hair turbans and the towel warmer are all supplied as manufactured. Nothing is cut, built or configured to your measurements, so no part of our range is excluded from the terms on this page. Your rights under the Consumer Guarantees Act 1993 The 15 day window above is our own policy. New Zealand law does not give a general cooling-off period for something you choose to buy on a website, so we are not going to describe one. What you do have, and what nothing on this page can take away, are the consumer guarantees given by the Consumer Guarantees Act 1993. Goods have to be of acceptable quality, match their description, and be fit for the purpose we said they were for. If something fails to meet a guarantee you are entitled to a remedy: for a major failure you choose between a refund and a replacement, and you can also ask for compensation for any other reasonably foreseeable loss. For a minor failure we may repair or replace the item instead, within a reasonable time. These rights sit on top of the policy above, they last as long as is reasonable for the product, and they are not limited by the 15 days. Questions Email theteam@customersupport.care and we will help.",
    "url": "https://towels.net.nz/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Towel Company New Zealand collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated 12 August 2026. This Privacy Policy explains how Towel Company New Zealand (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\") collects, uses, shares and protects your personal information when you visit towels.net.nz or buy from us. We are committed to handling your data lawfully, fairly and transparently. If you have any questions about this policy or your data, contact us any time at theteam@customersupport.care or call +66 98 391 3877 . Information We Collect We only collect the data we need to run our store and serve you well. This may include: Information you give us : such as your name, delivery and billing address, email address and phone number when you place an order or contact support. Payment information : handled securely by our payment processors. We do not store full card numbers on our servers. Information collected automatically : such as your IP address, browser and device type, pages viewed and referring site, gathered through cookies and similar technologies. Cookies, Analytics & Tracking We use cookies and similar technologies to keep the site working, remember your preferences, understand how the site is used, and measure the performance of our marketing. Cookies fall into a few broad categories: Essential cookies : required for core functions like navigating the site and keeping items in your basket. Analytics cookies : help us understand how visitors use the site so we can improve it. Advertising cookies : used to measure and improve the relevance of our ads. You can control or disable cookies through your browser settings at any time. Blocking some cookies may affect how parts of the site work. Third-Party Tools (Google & Meta) To understand our audience and run effective, measurable advertising, we use trusted third-party services. These may set their own cookies and process limited data according to their own privacy policies: Google : including Google Analytics and the Google Ads / Google Shopping tag, to measure traffic and conversions. Meta (Facebook & Instagram) : including the Meta Pixel, to measure the performance of our social advertising. These tools may collect information such as pages visited and actions taken on our site. We do not sell your personal data. You can review Google's and Meta's privacy practices on their respective websites, and adjust ad personalisation through their settings. How We Use Your Information To process and deliver your orders and provide customer support. To send order confirmations, delivery updates and, where you've agreed, marketing emails. To improve our website, products and service. To prevent fraud and keep our store secure. To comply with our legal and tax obligations. How We Share Information We share data only as needed to operate the store, for example with payment processors, delivery couriers, and the analytics and advertising providers named above. We require these partners to protect your data and use it only for the services they provide to us. We may also disclose information where required by law. Data Retention We keep personal data only as long as necessary for the purposes set out in this policy, including meeting legal, accounting and reporting requirements. When data is no longer needed, we securely delete or anonymise it. Your Rights Depending on your location, you may have the right to: Access the personal data we hold about you. Request correction of inaccurate data. Request deletion of your data (\"right to be forgotten\"). Object to or restrict certain processing, including direct marketing. Request a copy of your data in a portable format. Withdraw consent at any time where processing is based on consent. To exercise any of these rights, email us at theteam@customersupport.care . We'll respond within the timeframe required by applicable law. If you are unhappy with how we have handled your data, contact us first so we can investigate. If you are still not satisfied you can complain to the Office of the Privacy Commissioner, the regulator under the Privacy Act 2020 and the Information Privacy Principles, at privacy.org.nz. Nothing here limits any right you have under that Act. Data Security We use appropriate technical and organisational measures to protect your data, including encrypted (SSL) connections during checkout. No method of transmission over the internet is completely secure, but we work hard to safeguard your information. Children's Privacy Our store is intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with data, please contact us so we can remove it. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised \"last updated\" date. Contact Us Towel Company New Zealand, a division of Caruso Consulting Co Ltd New Zealand office: 8 Commerce Street, Auckland CBD, Auckland 1010, New Zealand : Email: theteam@customersupport.care International call centre: +66 98 391 3877",
    "url": "https://towels.net.nz/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Towel Company New Zealand.",
    "content": "Terms & Conditions Last updated 12 August 2026. These Terms & Conditions govern your use of towels.net.nz and any purchase you make from Towel Company New Zealand (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\"). By using our website or placing an order, you agree to these terms. Please read them carefully. Use of the Website You may use our website for lawful purposes only. By accessing the site you agree that you will not: Use the site in any way that breaches applicable laws or regulations. Attempt to gain unauthorised access to our systems, or interfere with the site's operation or security. Copy, reproduce or redistribute our content (text, images, branding and design) without our written permission. Submit false information or impersonate any person or entity. All content on this website, including Towel Company New Zealand name, logo, product imagery and copy, is our property or that of our licensors and is protected by intellectual property laws. Products & Descriptions We take care to describe our products accurately, including materials, dimensions and certifications. Product photos are for illustration; slight natural variation in colour and finish can occur. Where a product has a limit worth knowing, such as the number of plant sites a pump can support, it is published on the product page. Pricing All prices are shown in New Zealand dollars (NZD). No tax is added at the checkout, so the price shown is the price you pay. We make every effort to ensure prices are correct at the time of publishing. If we discover an error in the price of an order you have placed, we will contact you to confirm whether you wish to proceed at the correct price before dispatching. Orders & Purchase Terms Placing an order constitutes an offer to purchase. A contract is formed once we confirm and dispatch your order. We reserve the right to refuse or cancel any order, for example where stock is unavailable or where we suspect fraud. If we cancel an order you have paid for, we will issue a full refund. You are responsible for providing accurate delivery and contact details. We are not liable for delays or failed deliveries caused by incorrect information. Payment & Security Payment is taken at checkout through our secure, encrypted (SSL) payment providers. We do not store your full card details. Your order will be processed once payment is authorised. Shipping, Returns & Cancellations Delivery times, coverage areas, and full return and refund conditions are set out in our Shipping and Refunds & Returns pages, which form part of these Terms. Limitation of Liability To the fullest extent permitted by law: Our total liability arising from any order is limited to the amount you paid for the products in that order. We are not liable for indirect, incidental or consequential losses, or for loss of profit, data or opportunity. We provide the website \"as is\" and do not guarantee it will always be available, uninterrupted or error-free. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under applicable law. These Terms do not affect your statutory consumer rights. Governing Law These Terms are governed by applicable law, and any disputes will be handled in accordance with the relevant jurisdiction. Your statutory rights as a consumer remain unaffected. Changes to These Terms We may update these Terms from time to time. The version published on this page at the time you place an order is the version that applies to that order. Questions about these terms? Email theteam@customersupport.care or call +66 98 391 3877 , our team is happy to help. Contact Us Towel Company New Zealand, a division of Caruso Consulting Co Ltd New Zealand office: 8 Commerce Street, Auckland CBD, Auckland 1010, New Zealand : Email: theteam@customersupport.care International call centre: +66 98 391 3877",
    "url": "https://towels.net.nz/terms-and-conditions/"
  }
}